We want you and your pet to be completely satisfied with your purchase. If you need to return an item or request a refund, please review our policy below.
Returns
If you are not satisfied with your purchase, you may return the item within a specified period from the date of delivery. To initiate a return, please contact our customer service team with your order details.
Conditions for Returns:
Items must be unused, in their original packaging, and in resalable condition.
Returns must be requested within the eligible return period.
Shipping fees are non-refundable, and return shipping costs may be the responsibility of the customer unless the return is due to an error on our part.
Once we receive and inspect the returned item, we will process your refund or exchange accordingly.
Refunds
Refunds will be issued to the original form of payment after the returned item is received and approved. Processing times may vary depending on your financial institution.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us before returning the item. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive an item that is damaged or defective, please reach out to us as soon as possible with a description and, if applicable, a photo of the issue. We will assess the situation and provide a replacement or refund as necessary.
Unclaimed or Undeliverable Packages
If an order is returned to us due to being unclaimed or undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us
If you have any questions about our return or refund policy, feel free to contact us. We’re happy to assist you.
By purchasing from our website, you acknowledge that you have read and agreed to this Return & Refund Policy.